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Toronto change management team building technology applications


change

management

FAQ's

with a

difference ... 

Toronto change management team building questions case studies


Beyond FAQ's

Unlike many FAQ sections, this one is intended to be an interactive knowledge exchange.  The questions below are real-time queries that have been submitted to us, within the context of our project work, our newsletter, or our websites.  If you have a question or an experience that would interest other readers about any aspect of change management, please feel free to email it to:

info@changeRus.com

Check back frequently for new information. While we can't promise every submission will be published here or in the newsletter, we do promise a speedy response by email if you request it.


Your Change Management Submissions


Q.  Why do you suggest that positive change needs a change management strategy?  If it's good thing, people should be happy.
  A.  Always remember:  all and any change disrupts the status quo.  Don't be lulled into a false sense of security just because it's a good thing. Positive change in organizations often means growth.  Growth means that job functions must change to accommodate that expansion. Newer workers will be charging ahead, wanting to find their "piece of the ground floor." More experienced workers will be scrambling to catch up with the new requirements.  Left unmanaged, this is second only to downsizing for employee stress levels.  Our Beyond Careers program provides change management solutions to all aspects of this puzzling career paradox.  It shows employees how to be more in charge of their own careers during this, and any kind of change.

Q.  How can we hang on to key people during a very bad corporate scandal with far too much negative media coverage?
  A.  At the risk of sounding glib, we actually have some "magic bullets" for this change management challenge.  While these kinds of organizational events are excruciatingly uncomfortable, there are pragmatic solutions that you can rely on, every step of the way.  You'll need an out-of-the-box communications strategy, absolute clarity about your critical priorities, a program for cementing employee commitment, and a plan for how to do all this at warp speed.  Our P*U*S*H for Change™ program gives leaders a change management guide for all of these strategies. Plus, they get a logical, methodical approach to dealing with all the "squishy" stuff that always creates havoc with morale and employee commitment. 

Q.  Our company has a turnover rate of over 40% for new campus recruits in the first three years of their employment.  I'm told "new blood" is good for the business and not to be concerned.  What do you think?
  A.  Don't believe it for a second!  In today's world, the corporate memory is an endangered species. With the kind of turnover you're talking about, who's going to be the depository for the intellectual assets of your company?  Research says you have only about 3 years to figure this out.  You might want to check out Brint Institute's website. They specialize in Knowledge Management and have massive amounts of research related to change management. Here's a quote from one of their white papers:

"Managers need to develop a greater appreciation for their intangible human assets, captive in the minds and experiences of their knowledge workers. Without these assets, companies are simply not equipped with a vision to foresee or to imagine the future."

Boomers are already heading out to the beach or the cottage in droves. Generation X hasn't exactly gotten a great welcome from your older, wiser workers ... anyway, they have always been committed to a transactional career - quid pro quo all the way.  As those new hires are "voting with their feet," your competitive advantage is becoming as endangered as your corporate memory.  Studies prove that GenX and GenY can be as loyal to your organization as any group.  Our Beyond Generations™ program gives your team leaders the change management tools to understand how to value these new workers ― differently ― and stop the brain drain. Plus, your leaders get change management ideas for bridging the generation gap between all of the unprecedented FOUR generations in today's workplace. 


Q.  What do you mean by "Quit-&-Stay"?
  A.  This is CRG's new definition of two categories of talent loss during change management:  1) employees who Quit-&-Leave™ and 2) employees who Quit-&-Stay.™ [By the way, this is true of executives as well.] Quit-&-Stayers™ hunker down into "Survivor" mode and wait for the storm to blow over. Unfortunately, the dust will never settle, because this is it … the new reality. The best they can do now is to look for ways to make some of the turmoil work for them.  Find the opportunities that always come with change.  Otherwise, their Survivor mindset will cause a meltdown in team productivity and morale that will take years of recovery, which you do not have in these days of rapid-fire change.  To further magnify the damage, Quit-&-Stayers eventually progress onward to Quit-&-Leave.™  Our Beyond Change™ program gives both leaders and team members the change management tools and processes to move beyond merely surviving, to actuallyïthrivingđduring change.  This is a change management skill set that lasts a lifetime, for both professional and personal applications.

 
   
    


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